Wicked

Access Booking online request form

Access Email Address: apollovictoriaaccess@theambassadors.com (For patrons who are unable to call)

Access booking line opening times:

Monday 10am – 4pm | Tuesday – Saturday 10am – 6pm | Sunday 10am – 2pm

At all other times, or if the line is busy there is an option to leave a voicemail and the Box office team will contact you back as soon as they possibly can, which will normally be within 24 hours.

Venue Access Information

The Apollo Victoria Theatre has 4 wheelchair bays located at either end of Row F in the Circle. These are accessed via two platform lifts from our Vauxhall Bridge Road entrance; one from street level to foyer and one from the foyer to the circle. Wheelchair users wishing to use the platform lifts are kindly asked to check that their chair does not exceed the following maximum weight and dimensions: 29 inches/74cm width, 33 inches/85cm length, 31stone/ 200kg (wheelchair and patron combined). If your wheelchair exceeds the dimensions and/or weight above, please call the box office on 0800 912 6973 to discuss alternative options. Should you wish to arrive in a wheelchair and transfer into a theatre seat, we can store your wheelchair in a nearby location to be brought to you when required.

If you require lift access, please aim to arrive 30-45 minutes before the performance starts at our Vauxhall Bridge Road entrance. Please notify a member of the Front of House team of your arrival and they will call for the Access Host, who will organise operation of the lifts for you. Please try to arrive on time as the lift cannot be operated during the performance.

Please note, any patrons wishing to use the lifts must contact the box office in advance on 0800 912 6973.

Our accessible toilet can be found in the main foyer near the cloakroom. Access to this toilet is step free once inside the foyer. The bar and merchandise counters are not low level, however, drinks, snacks and merchandise orders can be taken at seats and brought over by staff. For patrons with limited mobility, we advise Circle Rows A-F for the least steps. Please click here for a detailed step guide.

If you wish to make your visit more special, we also have an Ambassador lounge available to book which is level access and can be found as you enter the theatre via the Vauxhall Bridge Road entrance in the main foyer.

The Apollo Victoria auditorium is equipped with Sennheiser MobileConnect WiFi sound amplification system. MobileConnect uses WiFi to deliver superior quality audio to a smart device such as an iPod or iPhone, either through headphones or via a necklace for hearing aid users. The sound levels can be adjusted on your device to suit your needs and our access host will be happy to assist you with this. Devices can be booked via the box office in advance, borrowed on the day, or alternatively patrons can download the Sennheiser MobileConnect app and use their own device. Although we have devices to borrow, we do recommend that patrons download the app so as not to miss out if we run out. Patrons are advised to book Stalls A-P for the best signal.

Induction Loop Necklace

Suitable for persons wearing a hearing aid, the induction loop necklace is worn around the neck. Whilst wearing the necklace switch your hearing aid to the ‘T’ setting and the sound is amplified.

Headset

Sound is amplified sound through headphones. Suitable for persons without a hearing aid.

We also regularly schedule Captioned and Signed Performances. We set a limited amount of seats aside for these performances so please book in advance for the best availability. Please check above for an up to date list of these performances and book directly with the venue.

Guide dogs are welcome at the Apollo Victoria Theatre, and can either be taken into the auditorium or we are more than happy to look after your dog for you during the performance. Please inform the Box Office at the time of booking if you wish to bring a guide dog.

We regularly schedule Audio Described performances, please check above for an up to date list of these performances and book directly with the venue. Audio description is a live verbal commentary on the visual elements of a production, delivered throughout the performance via a discreet headset. We also offer a touch tour which takes place prior to the show so patrons can familiarise themselves with the set and some of the props and costumes. One week before the performance, those who have pre-booked will also receive a recording with detailed information about the show. The theatre currently has a limited number of large print and Braille programmes available, please request this at the time of booking if you would like a copy.

Autistic Spectrum and Sensory and Communication Difficulties

The theatre can often be a crowded and scary place to be for patrons on the Autistic Spectrum or with Sensory and Communication Difficulties. To help you prepare for your visit, we have a ‘Visual Story’ that we can send to you which describes your visit to the theatre in detail from the minute you step off the tube to you leaving the venue at the end of your visit. Please also let the Box office know if you would like an aisle seat or to be near an exit so should you need to leave the auditorium for any reason during the show, you can easily do so.

Please contact the Access Champion apollovictoriaaccess@theambassadors.com to request the Visual Story.

Epilepsy or Seizures

Please note that loud noises, flashing lights, smoke effects and strobe lighting feature in the production. We do have a document outlining when these moments happen. Please let the Box Office know upon booking if you would like a copy.

Did you also know that 70% of disabilities are not visible? If you think that you would benefit from the access services that we offer, please get in touch with the Access Champion apollovictoriaaccess@theambassadors.com.